Some of Our 5-Star Reviews
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ever expect to even get a tour. I was truly amazed to see that the owners (a lovely, local couple with long-time Fox Valley roots) were so involved in the business. That is what pulled me in to the business. They visit every breeding facility (they do not work with any puppy mills and only bring in puppies that are stringently selected through government-guided breeders), they get to know the families that host the puppies--no gigantic conglomerates or horror stories, and they hire dedicated technicians. In addition, they have an outdoor run where every dog is exercised and they have special ventilation and a regimented cleaning/sterilization process. Did I mention that they love it when people play with the puppies? It is good for them. The store is clean and the staff is super friendly and on top of things. Employees are a direct reflection of their leaders. Their pups are healthy and adorable. Don't listen to all the news about all places being puppy mills. This one is DEFINITELY not it. Support a local business and check them out!
Andrea A.
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We came in to this location 3 times to see the same dog. Each time we were met by different associates and each one displayed knowledge of the dogs, a helpful nature, and friendly personality! We were encouraged by the fact that we were able to see images of the breeders and the fact that the owner personally visits and works with each breeder they use! We are very satisfied with our experience here and we are excited to be leaving with our fur baby!
Rachael T.
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Bought my first dog from here. Ryan was great and walked us thru everything. My dog is everything that we have been looking for
Denise W.
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Highly recommend all the employees were very nice helping my family find a dog and the cages very clean.
Dedrick P.
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I absolutely loved it there, the staff was very kind and welcoming, there was an amazing variety of dogs to choose from. And it was cheaper than some places
John V.
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Worked with Brandi a the Wichita, IL location. Received great customer service and brought our new pup home today hassle free!
Erik V.
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I have been to Petland on numerous occasions and have always had a pleasant experience. The staff is always very friendly and willing to work with you so you can bring home your furry friend. I would recommend Petland to anyone who is in search of a life long best friend :)
Mary C.
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We just recently adopted out second puppy here. I loved how helpful everyone was. They all loved each and everyone of the puppies. We played with our puppy for aboht an hour or so and they were so patient with us. As we were leaving they all came to say goodbye to him. The entire staff was very helpful when it came to the many questions we had about him. Very happy we chose Petland.
Kylie S.
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I want to share some valuable information regarding the owner, Carl, of Petland. I had adopted a puppy and was totally in love with him; however, I wasn't so pleased about the process. I had some negative feelings about how certain things were handled. I reach out to Petland and Carl responded quite quickly. He invited me in to discuss my concerns. I was not able to make it in for a few days, but he patiently waited until I was available. Carl met me on a Saturday morning and was completely prepared for our meeting. He had researched my purchases and already knew what some of my concerns were. Carl and I were able to politely discuss each item and he presented a very solid solution for both parties. I would recommend adopting from Petland based on the integrity of the leadership.
Courtenay P.
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Customer Service was awesome. Everyone is very friendly. Clean store!!! I would recommend this store to anyone. Drove 40 minutes to come here!!
Rosa O.
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Came here for a rottweiler for my daughter , got great service from Claude, Ryan and Quay. Great teamwork!
Melvin H.